Ordering
When will my order be processed?
Orders are normally processed within up to 3 business days before dispatch. Processing can take longer during peak periods, supplier delays or public holidays.
Can I change or cancel my order?
Contact us as soon as possible at info@suechef.store. If the order has not started processing, we will do our best to help. Once an order has been processed or dispatched, changes or cancellation may not be possible.
Shipping
How long does delivery take?
Delivery estimates depend on the destination and shipping method shown at checkout.
- Australia Standard Shipping: estimated 7-15 business days after dispatch.
- Australia Priority Shipping: estimated 5-10 business days after dispatch.
- International Shipping: estimated 10-20 business days after dispatch where available.
These are estimates and are not guaranteed. The total delivery window can include both processing time and transit time.
Will I receive tracking?
Where tracking is available, tracking details will be provided after dispatch.
Do you ship internationally?
International shipping is available to eligible locations shown at checkout. International customers are responsible for any customs duties, import taxes or local charges that may apply.
Returns and order issues
What if my item arrives damaged or incorrect?
Email info@suechef.store with your order number and clear photos of the issue. We will help investigate and advise the next step.
Can I return an item?
Please review our Refund Policy for return eligibility, timeframes and instructions before sending anything back.
Contact
How do I contact SueChef?
Email info@suechef.store. We aim to respond within 1-2 business days.